UniFi-Video 3.5.0 Release


System Requirements

  • NVR appliance or a 64-bit OS from the Files section below
  • Intel Atom D2500 CPU
  • 100 GB HDD
  • 2 GB RAM
  • Google Chrome


  • 500 GB HDD
  • 4 GB RAM

Important Notes

  • airCam (gen1) cameras are not supported in 3.2+. Please stick to the 3.1.x chain if you have airCams.
  • All Linux commands below are for the NVR appliance and Debian 7. Different Linux distributions will have slightly different commands.
  • Updating from a previous UniFi Video installation might take an hour or longer, depending on the amount of recordings in the database. To get up and running immediately, perform a clean install instead of upgrading.
  • Your Ubiquiti Account (SSO) is the same account you use to login to the community forum. If you want to use a different account for UniFi Video, first log out of the community before setting up UniFi Video for cloud access.
  • When adding a new camera, your camera password will be reset and configurable under NVR Settings. Username remains the same.
  • RTSP stream URLs have changed from 3.1.x.


Cloud Setup

New Installations

  • Visit https://video.ubnt.com using Chrome from a computer on the same network as your UniFi Video installation.


  • Connect to your NVR locally (over HTTPS using the server’s IP address on port 7443), then click ‘Connect To My Ubiquiti Account’ under NVR Settings.

Change Log

  • Controller: More timeline navigation improvements and stability
  • Controller: Enhanced NVR support file with additional info
  • Controller: Temporary export folder is now cleaned up after recordings downloaded/exported
  • Controller: Windows NVR now uses MongoDB 3.0.12 (should be seamless transition from 2.4.2)
  • Controller: Improved Recording playback should start in less than 500 ms
  • Controller: Improved Recording download should start in less than 15 seconds
  • Controller: Improved Timeline playback at all playback speeds.
  • Controller: User Name is no longer case sensitive (i.e Uppercase letters are allowed)
  • Controller: Live View is now more reliable (no intermittent black screens) - Specifically with cloud NVR.
  • Controller: Better memory and CPU usage - Specifically with cloud NVR
  • Controller: Zooming with mouse wheel should work properly
  • Camera: Switch to standalone mode now reboots the camera
  • Camera: [G3] support 1080p JPEG snapshot
  • Camera: Improve JPEG snapshot quality
  • Camera: Eliminate false positives upon Day/Night switching, WDR, Distortion Correction, … related image reconfiguration
  • Camera: Fixed an issue subnet mask is not a mandatory DHCP option
  • Camera: Fixed an issue camera been managed to v3.5.0-beta1 controller got stuck in some cases
  • Camera: Switch to standalone mode now reboots the camera

Known Issues

  • Video playback over WAN via the Cloud is stuttering in some cases. Planned 3.5.1 hotfix to resolve this

Port Forwarding/Custom Ports
If not using Cloud login, please check this article for required open ports and customizing ports.


*Cloud functionality is peer-to-peer. All video is encrypted and not stored on our servers